/* =============================================================================
   SambaNova Support Portal — Zendesk Guide theme (Templating API v4)
   Visual language: SambaAcademy shell (dark purple sidebar, light workspace,
   white bordered cards, square corners) + SambaNova brand book (Inter Thin
   headlines, Purple/Magenta/Gray scales, Pink action accents).
   All colors flow from manifest settings → CSS custom properties.
   ========================================================================== */

/* ---------- Tokens ------------------------------------------------------- */
:root {
  /* Fallbacks; document_head.hbs sets the same vars from theme settings. */
  --sn-brand: #250E36;
  --sn-brand-deep: #220038;
  --sn-brand-text: #FFFFFF;
  --sn-accent: #974FC7;
  --sn-accent-hover: #8138B0;
  --sn-magenta: #A2297D;
  --sn-text: #474747;
  --sn-heading: #303030;
  --sn-link: #682D8E;
  --sn-link-hover: #4E226B;
  --sn-link-visited: #CE29A7;
  --sn-bg: #FFFFFF;
  --sn-surface: #F2F2F2;
  --sn-border: #E6E6E6;
  --sn-font-heading: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;
  --sn-font-text: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;

  /* Brand book scale (fixed) */
  --sn-purple-1: #250e36; --sn-purple-2: #351749; --sn-purple-3: #4e226b; --sn-purple-4: #622b86;
  --sn-purple-5: #682d8e; --sn-purple-6: #8138b0; --sn-purple-7: #974fc7; --sn-purple-8: #ac71d2;
  --sn-purple-9: #c094dd; --sn-purple-10: #d4b6e8; --sn-purple-11: #e8d8f3; --sn-purple-12: #f8eeff;
  --sn-magenta-6: #a2297d; --sn-magenta-9: #c981b8; --sn-magenta-12: #f8e8f4;
  --sn-pink-1: #ff5cd1; --sn-pink-2: #ce29a7;
  --sn-gray-2: #303030; --sn-gray-4: #474747; --sn-gray-7: #8b8b8b; --sn-gray-10: #cfcfcf; --sn-gray-11: #e6e6e6; --sn-gray-12: #f2f2f2;

  /* Academy workspace neutrals */
  --sn-ws-bg: #f8f9fc;
  --sn-ink: #1a1a1a;
  --sn-muted: #64748b;
  --sn-line: #e4e4e7;
  --sn-card-shadow: 0 4px 20px rgba(0, 0, 0, .05);
  --sn-card-shadow-hover: 0 10px 30px rgba(37, 14, 54, .10);

  /* Semantic */
  --sn-success: #0f6a3b; --sn-success-bg: #eaf8f0; --sn-success-line: #8fd4ac;
  --sn-warn: #8a5a00; --sn-warn-bg: #fff7e6; --sn-warn-line: #f3cf7a;
  --sn-danger: #a11d2e; --sn-danger-bg: #fdecef; --sn-danger-line: #f1a3ae;
  --sn-info: var(--sn-purple-5); --sn-info-bg: var(--sn-purple-12); --sn-info-line: var(--sn-purple-10);

  /* Geometry */
  --sn-radius: 2px;
  --sn-radius-lg: 4px;
  --sn-sidebar-w: 224px;
  --sn-sidebar-w-collapsed: 72px;
  --sn-topbar-h: 64px;
  --sn-content-max: 1240px;
  --sn-gutter: clamp(20px, 3vw, 44px);

  /* Motion */
  --sn-ease: cubic-bezier(.22, .61, .36, 1);
  --sn-dur: 220ms;
  --sn-dur-slow: 380ms;
}

/* ---------- Reset & base -------------------------------------------------- */
*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; scroll-behavior: smooth; }
body {
  margin: 0;
  background: var(--sn-ws-bg);
  color: var(--sn-ink);
  font-family: var(--sn-font-text);
  font-size: 15px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}
h1, h2, h3, h4 { margin: 0; color: var(--sn-ink); font-family: var(--sn-font-heading); letter-spacing: -.01em; }
h1 { font-size: 28px; font-weight: 300; line-height: 1.2; }
h2 { font-size: 18px; font-weight: 700; line-height: 1.3; }
h3 { font-size: 16px; font-weight: 700; }
h4 { font-size: 13px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--sn-muted); }
p { margin: 0; }
a { color: var(--sn-link); text-decoration: none; transition: color var(--sn-dur) var(--sn-ease); }
a:hover { color: var(--sn-link-hover); text-decoration: underline; }
img, svg { max-width: 100%; vertical-align: middle; }
ul, ol { margin: 0; padding: 0; list-style: none; }
button { font: inherit; color: inherit; }
code, pre, kbd { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; }
[hidden] { display: none !important; }
:focus-visible { outline: 2px solid var(--sn-accent); outline-offset: 2px; }
::selection { background: var(--sn-purple-11); }

.skip-navigation { position: absolute; left: -9999px; top: 8px; z-index: 100; padding: 8px 12px; background: #fff; color: var(--sn-ink); }
.skip-navigation:focus { left: 8px; }
.visibility-hidden { position: absolute !important; height: 1px; width: 1px; overflow: hidden; clip: rect(1px,1px,1px,1px); white-space: nowrap; }

.sn-muted { color: var(--sn-muted); }
.sn-linklike { background: none; border: 0; padding: 0; color: var(--sn-link); cursor: pointer; font-weight: 500; display: inline-flex; align-items: center; gap: 6px; }
.sn-linklike:hover { color: var(--sn-link-hover); text-decoration: underline; }
.sn-linklike.is-active { color: var(--sn-ink); font-weight: 700; }
.sn-ext { font-style: normal; font-size: .8em; opacity: .55; margin-left: 4px; }

/* ---------- Shell: sidebar + main --------------------------------------- */
.sn-shell { min-height: 100vh; display: flex; }

.sn-sidebar {
  position: fixed; inset: 0 auto 0 0; z-index: 40;
  width: var(--sn-sidebar-w);
  display: flex; flex-direction: column;
  background: linear-gradient(180deg, var(--sn-brand) 0%, var(--sn-brand-deep) 100%);
  color: rgba(255, 255, 255, .75);
  box-shadow: 0 10px 40px rgba(0, 0, 0, .25);
  transition: width var(--sn-dur-slow) var(--sn-ease), transform var(--sn-dur-slow) var(--sn-ease);
  overflow: hidden;
}
.sn-sidebar__logo { position: relative; padding: 26px 18px 18px; display: flex; align-items: center; }
.sn-logo { display: inline-flex; align-items: baseline; gap: 8px; color: #fff !important; text-decoration: none !important; }
.sn-logo__img { height: 26px; width: auto; }
.sn-logo__wordmark { font-family: var(--sn-font-heading); font-weight: 400; font-size: 22px; letter-spacing: -.02em; color: #fff; text-transform: lowercase; line-height: 1; }
.sn-logo__wordmark--sm { font-size: 16px; color: var(--sn-ink); }
.sn-logo__product { font-size: 11px; font-weight: 600; letter-spacing: .12em; text-transform: uppercase; color: rgba(255,255,255,.55); }
.sn-sidebar__toggle {
  position: absolute; right: -14px; top: 30px; width: 28px; height: 28px; border-radius: 50%;
  background: var(--sn-purple-3); border: 2px solid rgba(255,255,255,.15); color: rgba(255,255,255,.8);
  display: grid; place-items: center; cursor: pointer; box-shadow: 0 2px 8px rgba(0,0,0,.4);
  transition: transform var(--sn-dur-slow) var(--sn-ease), background var(--sn-dur);
}
.sn-sidebar__toggle:hover { background: var(--sn-purple-5); }

.sn-sidebar__nav { flex: 1; padding: 10px 10px; overflow-y: auto; scrollbar-width: thin; }
.sn-sidebar__group { margin-bottom: 14px; }
.sn-sidebar__group-title {
  display: flex; align-items: center; gap: 8px; padding: 10px 12px 6px;
  font-size: 12px; font-weight: 700; letter-spacing: .04em; color: rgba(255,255,255,.9);
}
.sn-sidebar__group-title svg { opacity: .8; }
.sn-sidebar__item {
  position: relative; display: flex; align-items: center; gap: 10px;
  padding: 9px 12px 9px 22px; margin: 2px 0;
  color: rgba(255,255,255,.6) !important; font-size: 14px; font-weight: 500; text-decoration: none !important;
  border-radius: var(--sn-radius); white-space: nowrap;
  transition: background var(--sn-dur), color var(--sn-dur), padding var(--sn-dur-slow) var(--sn-ease);
}
.sn-sidebar__item .sn-ico { width: 18px; height: 18px; flex: 0 0 18px; }
.sn-sidebar__item:hover { background: rgba(255,255,255,.08); color: #fff !important; }
.sn-sidebar__item.is-active { background: rgba(255,255,255,.14); color: #fff !important; font-weight: 600; }
.sn-sidebar__item.is-active::before { content: ""; position: absolute; left: 0; top: 8px; bottom: 8px; width: 3px; background: var(--sn-accent); border-radius: 2px; }
.sn-sidebar__item--muted { color: rgba(255,255,255,.5) !important; }
.sn-sidebar__item .sn-ext { margin-left: auto; }
.sn-sidebar__foot { padding: 10px 10px 18px; border-top: 1px solid rgba(255,255,255,.08); }
.sn-sidebar__copy { padding: 12px 22px 0; font-size: 11px; line-height: 1.5; color: rgba(255,255,255,.4); white-space: nowrap; }

/* Collapsed state */
.sn-shell.is-collapsed .sn-sidebar { width: var(--sn-sidebar-w-collapsed); }
.sn-shell.is-collapsed .sn-sidebar__toggle { transform: rotate(180deg); }
.sn-shell.is-collapsed .sn-logo__wordmark, .sn-shell.is-collapsed .sn-logo__product,
.sn-shell.is-collapsed .sn-sidebar__group-title span, .sn-shell.is-collapsed .sn-sidebar__item span,
.sn-shell.is-collapsed .sn-sidebar__item .sn-ext, .sn-shell.is-collapsed .sn-sidebar__copy { opacity: 0; pointer-events: none; position: absolute; }
.sn-shell.is-collapsed .sn-sidebar__logo { padding-left: 22px; }
.sn-shell.is-collapsed .sn-logo::after { content: "sn"; font-family: var(--sn-font-heading); font-weight: 400; font-size: 20px; color: #fff; }
.sn-shell.is-collapsed .sn-sidebar__item { padding: 11px 0; justify-content: center; }
.sn-shell.is-collapsed .sn-sidebar__item.is-active::before { top: 6px; bottom: 6px; }
.sn-shell.is-collapsed .sn-sidebar__group-title { justify-content: center; padding-left: 0; }
.sn-shell.is-collapsed .sn-main { margin-left: var(--sn-sidebar-w-collapsed); }

.sn-main {
  flex: 1; min-width: 0; margin-left: var(--sn-sidebar-w);
  display: flex; flex-direction: column; min-height: 100vh;
  transition: margin-left var(--sn-dur-slow) var(--sn-ease);
}
.sn-topbar {
  height: var(--sn-topbar-h); display: flex; align-items: center; gap: 12px;
  padding: 0 var(--sn-gutter); position: sticky; top: 0; z-index: 30;
  background: rgba(248, 249, 252, .85); backdrop-filter: saturate(160%) blur(10px);
  border-bottom: 1px solid transparent; transition: border-color var(--sn-dur);
}
.sn-topbar.is-stuck { border-bottom-color: var(--sn-line); }
.sn-topbar__title { font-weight: 600; font-size: 14px; color: var(--sn-muted); flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sn-topbar__actions { display: flex; align-items: center; gap: 10px; margin-left: auto; }
.sn-topbar__docs { display: none; }
.sn-content { flex: 1; padding: 8px var(--sn-gutter) 48px; width: 100%; max-width: calc(var(--sn-content-max) + 2 * var(--sn-gutter)); margin: 0 auto; }

.sn-burger { display: none; width: 40px; height: 40px; border: 1px solid var(--sn-line); background: #fff; border-radius: var(--sn-radius); cursor: pointer; flex-direction: column; justify-content: center; align-items: center; gap: 4px; }
.sn-burger span { width: 16px; height: 2px; background: var(--sn-ink); transition: transform var(--sn-dur), opacity var(--sn-dur); }
.sn-sidebar__scrim { position: fixed; inset: 0; z-index: 35; background: rgba(37,14,54,.55); backdrop-filter: blur(2px); }

/* Command palette trigger */
.sn-kbd-trigger {
  display: inline-flex; align-items: center; gap: 10px; height: 40px; padding: 0 12px 0 14px; min-width: 280px;
  background: #fff; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); color: var(--sn-muted);
  cursor: text; font-size: 14px; transition: border-color var(--sn-dur), box-shadow var(--sn-dur);
}
.sn-kbd-trigger:hover { border-color: var(--sn-purple-9); box-shadow: 0 0 0 3px var(--sn-purple-12); }
.sn-kbd-trigger span { flex: 1; text-align: left; }
kbd { font-size: 11px; font-weight: 600; padding: 2px 6px; border: 1px solid var(--sn-line); border-bottom-width: 2px; border-radius: 3px; background: var(--sn-gray-12); color: var(--sn-muted); }

/* User */
.sn-user__toggle { display: inline-flex; align-items: center; gap: 8px; background: none; border: 0; cursor: pointer; padding: 0; }
.sn-user__avatar, .sn-avatar { width: 40px; height: 40px; border-radius: 50%; object-fit: cover; border: 2px solid #fff; box-shadow: 0 0 0 1px rgba(37,14,54,.18), 0 7px 18px rgba(37,14,54,.12); background: var(--sn-brand); }
.sn-avatar--xl { width: 72px; height: 72px; }
.sn-dropdown { position: relative; }
.sn-dropdown__menu {
  position: absolute; top: calc(100% + 8px); left: 0; min-width: 220px; z-index: 50;
  background: #fff; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); box-shadow: var(--sn-card-shadow-hover);
  padding: 6px; display: none; transform-origin: top; animation: sn-pop var(--sn-dur) var(--sn-ease);
}
.sn-dropdown__menu--right { left: auto; right: 0; }
.sn-dropdown.is-open .sn-dropdown__menu { display: block; }
.sn-dropdown__menu a, .sn-dropdown__menu button { display: block; width: 100%; text-align: left; padding: 9px 12px; color: var(--sn-ink); font-size: 14px; border: 0; background: none; border-radius: var(--sn-radius); cursor: pointer; text-decoration: none !important; }
.sn-dropdown__menu a:hover, .sn-dropdown__menu button:hover { background: var(--sn-purple-12); color: var(--sn-purple-3); }
.sn-dropdown__sep { height: 1px; background: var(--sn-line); margin: 6px 0; }
.sn-dropdown__who { padding: 8px 12px 6px; font-size: 12px; font-weight: 700; color: var(--sn-muted); text-transform: uppercase; letter-spacing: .04em; }
@keyframes sn-pop { from { opacity: 0; transform: translateY(-4px) scale(.98); } to { opacity: 1; transform: none; } }

/* ---------- Footer ------------------------------------------------------- */
.sn-footer { border-top: 1px solid var(--sn-line); padding: 22px var(--sn-gutter); display: flex; flex-wrap: wrap; gap: 16px 32px; align-items: center; justify-content: space-between; font-size: 13px; color: var(--sn-muted); }
.sn-footer__left { display: flex; align-items: center; gap: 14px; }
.sn-footer__tag { font-weight: 300; }
.sn-footer__links { display: flex; gap: 20px; align-items: center; }
.sn-footer__links a { color: var(--sn-muted); }
.sn-footer__links a:hover { color: var(--sn-ink); }

/* ---------- Buttons ------------------------------------------------------ */
.sn-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  height: 44px; padding: 0 20px; border-radius: var(--sn-radius); border: 1px solid transparent;
  font-weight: 600; font-size: 14px; line-height: 1; cursor: pointer; text-decoration: none !important; white-space: nowrap;
  transition: background var(--sn-dur), border-color var(--sn-dur), color var(--sn-dur), transform var(--sn-dur), box-shadow var(--sn-dur);
}
.sn-btn:active { transform: translateY(1px); }
.sn-btn:disabled, .sn-btn[aria-disabled="true"] { opacity: .5; cursor: not-allowed; transform: none; }
.sn-btn--sm { height: 38px; padding: 0 14px; font-size: 13px; }
.sn-btn--block { width: 100%; }
.sn-btn--primary { background: var(--sn-accent); color: #fff !important; }
.sn-btn--primary:hover:not(:disabled) { background: var(--sn-accent-hover); box-shadow: 0 6px 18px rgba(151,79,199,.35); }
.sn-btn--ghost { background: #fff; color: var(--sn-ink) !important; border-color: var(--sn-line); }
.sn-btn--ghost:hover:not(:disabled) { border-color: var(--sn-purple-9); color: var(--sn-purple-3) !important; background: var(--sn-purple-12); }
.sn-btn--dark { background: var(--sn-brand); color: #fff !important; }
.sn-btn--dark:hover { background: var(--sn-purple-3); }
.sn-btn--success { background: var(--sn-success); color: #fff !important; }
.sn-btn--success:hover { background: #0b5630; }
.sn-btn .sn-ico { width: 16px; height: 16px; }
.sn-iconbtn { width: 36px; height: 36px; border: 1px solid var(--sn-line); background: #fff; border-radius: var(--sn-radius); cursor: pointer; font-size: 20px; line-height: 1; color: var(--sn-muted); display: grid; place-items: center; }
.sn-iconbtn:hover { color: var(--sn-ink); border-color: var(--sn-purple-9); }

.sn-chip { display: inline-flex; align-items: center; gap: 8px; height: 38px; padding: 0 16px; border-radius: 999px; background: rgba(255,255,255,.10); border: 1px solid rgba(255,255,255,.18); color: #fff !important; font-size: 13px; font-weight: 600; text-decoration: none !important; backdrop-filter: blur(6px); transition: background var(--sn-dur), border-color var(--sn-dur); }
.sn-chip:hover { background: rgba(255,255,255,.18); border-color: rgba(255,255,255,.35); }
.sn-chip--primary { background: var(--sn-accent); border-color: var(--sn-accent); }
.sn-chip--primary:hover { background: var(--sn-accent-hover); }
.sn-chip .sn-ico { width: 15px; height: 15px; }

/* ---------- Cards, sections, grids -------------------------------------- */
.sn-card { background: #fff; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); box-shadow: var(--sn-card-shadow); }
.sn-page { animation: sn-fade-up var(--sn-dur-slow) var(--sn-ease) both; }
@keyframes sn-fade-up { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.sn-page__head { padding: 14px 0 22px; }
.sn-page__head--center { text-align: center; max-width: 720px; margin: 0 auto; padding-top: 22px; }
.sn-page__title-row { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; flex-wrap: wrap; }
.sn-page__title { font-size: 28px; font-weight: 300; }
.sn-page__title--thin { font-size: clamp(30px, 4vw, 44px); font-weight: 200; letter-spacing: -.02em; }
.sn-page__desc { margin-top: 6px; color: var(--sn-muted); max-width: 720px; }
.sn-page__head--center .sn-page__desc { margin: 10px auto 0; }
.sn-page__actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sn-page__search { min-width: 320px; }

.sn-grid { display: grid; gap: 22px; }
.sn-grid--2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.sn-grid--home, .sn-grid--sidebar { grid-template-columns: minmax(0, 1fr) 320px; align-items: start; }
.sn-grid--article { grid-template-columns: 240px minmax(0, 1fr) 300px; align-items: start; }
.sn-grid--intake { grid-template-columns: minmax(0, 1fr) 300px; align-items: start; }
.sn-grid--asset { grid-template-columns: minmax(0, 1fr) 320px; align-items: start; }
.sn-grid__main { display: grid; gap: 22px; min-width: 0; }
.sn-grid__side { display: grid; gap: 18px; min-width: 0; }
.sn-grid__side--first { order: -1; }

.sn-section { display: grid; gap: 14px; }
.sn-section__head, .sn-section-card__head--row, .sn-side-card__head { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.sn-section-card { padding: 22px 24px; display: grid; gap: 12px; align-content: start; }
.sn-section-card__head h2 a { color: var(--sn-ink); }
.sn-section-card__head h2 a:hover { color: var(--sn-purple-3); text-decoration: none; }
.sn-section-card__head p { color: var(--sn-muted); font-size: 14px; margin-top: 4px; }
.sn-section-card__more { margin-top: 4px; }
.sn-side-card { padding: 20px 22px 18px; display: grid; gap: 14px; align-content: start; }
.sn-side-card__head h3 { font-size: 15px; }
.sn-viewall { font-size: 12px; font-weight: 700; color: var(--sn-brand); text-transform: uppercase; letter-spacing: .03em; }
.sn-viewall:hover { color: var(--sn-accent); text-decoration: none; }
.sn-callout { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 16px 18px; background: var(--sn-purple-12); border: 1px solid var(--sn-purple-11); border-radius: var(--sn-radius); font-size: 14px; }

/* Tiles (home categories) */
.sn-tiles { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 16px; }
.sn-tile__link {
  position: relative; display: grid; grid-template-columns: 44px 1fr; grid-template-rows: auto auto; column-gap: 14px; row-gap: 2px;
  padding: 20px 20px 18px; height: 100%; background: #fff; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); box-shadow: var(--sn-card-shadow);
  color: var(--sn-ink); text-decoration: none !important;
  transition: transform var(--sn-dur) var(--sn-ease), box-shadow var(--sn-dur), border-color var(--sn-dur);
}
.sn-tile__link:hover { transform: translateY(-2px); box-shadow: var(--sn-card-shadow-hover); border-color: var(--sn-purple-9); }
.sn-tile__icon { grid-row: 1 / span 2; width: 44px; height: 44px; display: grid; place-items: center; background: var(--sn-purple-12); color: var(--sn-brand); border-radius: var(--sn-radius); }
.sn-tile__icon .sn-ico { width: 20px; height: 20px; }
.sn-tile__title { font-weight: 700; font-size: 15px; padding-right: 24px; }
.sn-tile__desc { color: var(--sn-muted); font-size: 13px; line-height: 1.45; }
.sn-tile__arrow { position: absolute; right: 18px; top: 18px; color: var(--sn-purple-9); transition: transform var(--sn-dur), color var(--sn-dur); }
.sn-tile__link:hover .sn-tile__arrow { transform: translateX(3px); color: var(--sn-accent); }

/* Lists */
.sn-list__row { display: flex; align-items: center; gap: 14px; padding: 14px 18px; border-top: 1px solid var(--sn-line); transition: background var(--sn-dur); }
.sn-list__row:first-child { border-top: 0; }
.sn-list__row:hover { background: #fbfaff; }
.sn-list.sn-card .sn-list__row:first-child, .sn-card > .sn-list .sn-list__row:first-child { border-top: 0; }
.sn-section-card .sn-list .sn-list__row { padding-left: 0; padding-right: 0; }
.sn-list__icon { width: 36px; height: 36px; flex: 0 0 36px; display: grid; place-items: center; background: var(--sn-purple-12); color: var(--sn-brand); border-radius: var(--sn-radius); }
.sn-list__icon .sn-ico { width: 16px; height: 16px; }
.sn-list__body { flex: 1; min-width: 0; }
.sn-list__title { flex: 1; min-width: 0; font-weight: 600; font-size: 14px; color: var(--sn-ink); }
.sn-list__title:hover { color: var(--sn-purple-3); text-decoration: none; }
.sn-list__snippet { color: var(--sn-muted); font-size: 13px; margin-top: 2px; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.sn-list__meta { color: var(--sn-muted); font-size: 12px; white-space: nowrap; }
.sn-empty { color: var(--sn-muted); padding: 18px; font-size: 14px; }
.sn-mini-list li a, .sn-mini-list li button { display: flex; align-items: center; gap: 10px; padding: 9px 10px; margin: 0 -10px; border-radius: var(--sn-radius); color: var(--sn-ink); font-size: 14px; font-weight: 500; text-decoration: none !important; width: calc(100% + 20px); }
.sn-mini-list li a:hover, .sn-mini-list li button:hover { background: var(--sn-purple-12); color: var(--sn-purple-3); }
.sn-mini-list .sn-ico { width: 16px; height: 16px; color: var(--sn-muted); }
.sn-mini-list span { flex: 1; }
.sn-mini-list--kv li { display: flex; justify-content: space-between; gap: 10px; padding: 8px 0; border-top: 1px solid var(--sn-line); font-size: 13px; }
.sn-mini-list--kv li:first-child { border-top: 0; }
.sn-mini-list--kv b { font-weight: 600; }
.sn-inline-list { display: flex; flex-wrap: wrap; gap: 6px; }
.sn-inline-list li { font-size: 12px; padding: 2px 8px; background: var(--sn-gray-12); border-radius: 999px; }

/* Stats */
.sn-stats { display: grid; gap: 14px; }
.sn-stats--2 { grid-template-columns: repeat(2, 1fr); }
.sn-stats--4 { grid-template-columns: repeat(4, 1fr); }
.sn-stat { display: flex; align-items: center; gap: 12px; color: var(--sn-ink); text-decoration: none !important; }
.sn-stat .sn-ico { width: 36px; height: 36px; padding: 9px; background: var(--sn-brand); color: #fff; border-radius: var(--sn-radius); flex: 0 0 36px; }
.sn-stat b { display: block; font-size: 20px; font-weight: 700; line-height: 1.1; }
.sn-stat small { color: var(--sn-muted); font-size: 12px; }

/* Badges */
.sn-badge { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; border: 1px solid var(--sn-line); background: var(--sn-gray-12); color: var(--sn-gray-4); border-radius: var(--sn-radius); white-space: nowrap; }
.sn-badge--purple { background: var(--sn-purple-12); border-color: var(--sn-purple-10); color: var(--sn-purple-3); }
.sn-badge--magenta { background: var(--sn-magenta-12); border-color: var(--sn-magenta-9); color: var(--sn-magenta-6); }
.sn-badge--success, .sn-badge--solved, .sn-badge--closed, .sn-badge--active, .sn-badge--healthy { background: var(--sn-success-bg); border-color: var(--sn-success-line); color: var(--sn-success); }
.sn-badge--warn, .sn-badge--pending, .sn-badge--hold, .sn-badge--invited, .sn-badge--degraded, .sn-badge--expiring { background: var(--sn-warn-bg); border-color: var(--sn-warn-line); color: var(--sn-warn); }
.sn-badge--danger, .sn-badge--down, .sn-badge--expired, .sn-badge--critical { background: var(--sn-danger-bg); border-color: var(--sn-danger-line); color: var(--sn-danger); }
.sn-badge--info, .sn-badge--new, .sn-badge--open { background: var(--sn-info-bg); border-color: var(--sn-info-line); color: var(--sn-info); }
.sn-badge--neutral { background: var(--sn-gray-12); }
.sn-badge--status { font-size: 12px; padding: 4px 10px; }

/* Notices */
.sn-notice { padding: 12px 14px; border: 1px solid; border-radius: var(--sn-radius); font-size: 14px; }
.sn-notice--info { background: var(--sn-info-bg); border-color: var(--sn-info-line); color: var(--sn-purple-2); }
.sn-notice--error { background: var(--sn-danger-bg); border-color: var(--sn-danger-line); color: var(--sn-danger); }
.sn-notice--success { background: var(--sn-success-bg); border-color: var(--sn-success-line); color: var(--sn-success); }

/* ---------- Hero (home) --------------------------------------------------- */
.sn-hero {
  position: relative; overflow: hidden; color: #fff; margin-top: 10px;
  background: radial-gradient(120% 140% at 85% 10%, var(--sn-purple-5) 0%, var(--sn-brand) 45%, var(--sn-brand-deep) 100%);
  background-size: cover; background-position: center; border-radius: var(--sn-radius-lg);
  box-shadow: 0 20px 60px rgba(37,14,54,.25);
}
.sn-hero::before {
  content: ""; position: absolute; inset: -20% -10% auto auto; width: 60%; aspect-ratio: 1; border-radius: 50%;
  background: radial-gradient(closest-side, rgba(162,41,125,.55), rgba(162,41,125,0) 70%);
  filter: blur(10px); pointer-events: none; animation: sn-drift 14s ease-in-out infinite alternate;
}
.sn-hero::after {
  content: ""; position: absolute; inset: auto auto -40% -10%; width: 55%; aspect-ratio: 1; border-radius: 50%;
  background: radial-gradient(closest-side, rgba(151,79,199,.45), rgba(151,79,199,0) 70%);
  filter: blur(12px); pointer-events: none; animation: sn-drift 18s ease-in-out infinite alternate-reverse;
}
@keyframes sn-drift { from { transform: translate(0,0); } to { transform: translate(-6%, 8%); } }
.sn-hero__inner { position: relative; z-index: 1; padding: clamp(36px, 6vw, 72px) clamp(24px, 5vw, 64px); max-width: 780px; }
.sn-hero__eyebrow { font-size: 13px; font-weight: 600; letter-spacing: .08em; text-transform: uppercase; color: var(--sn-purple-9); }
.sn-hero__eyebrow strong { color: #fff; font-weight: 600; }
.sn-page__head .sn-hero__eyebrow { color: var(--sn-purple-5); }
.sn-hero__title { margin-top: 10px; font-size: clamp(34px, 5vw, 56px); font-weight: 200; line-height: 1.05; letter-spacing: -.025em; color: #fff; }
.sn-hero__sub { margin-top: 14px; font-size: 16px; color: rgba(255,255,255,.75); max-width: 560px; font-weight: 300; }
.sn-hero__search { position: relative; margin-top: 28px; max-width: 640px; }
.sn-hero__search-icon { position: absolute; left: 18px; top: 50%; transform: translateY(-50%); color: var(--sn-muted); pointer-events: none; z-index: 2; }
.sn-hero__quick { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 18px; }

/* Zendesk {{search}} helper */
.sn-search, .search { position: relative; }
.sn-search input[type="search"], .search input[type="search"] {
  width: 100%; height: 44px; padding: 0 14px 0 14px; border: 1px solid var(--sn-line); border-radius: var(--sn-radius);
  background: #fff; color: var(--sn-ink); font: inherit; font-size: 14px; -webkit-appearance: none; appearance: none;
  transition: border-color var(--sn-dur), box-shadow var(--sn-dur);
}
.sn-search--hero input[type="search"] { height: 56px; padding-left: 48px; font-size: 16px; border: 0; box-shadow: 0 10px 30px rgba(0,0,0,.25); }
.sn-search input[type="search"]:focus, .search input[type="search"]:focus { outline: none; border-color: var(--sn-accent); box-shadow: 0 0 0 3px rgba(151,79,199,.25); }
.sn-search input::placeholder { color: var(--sn-muted); }
.sn-search input::-webkit-search-decoration { -webkit-appearance: none; }
.clear-button { position: absolute; right: 8px; top: 50%; transform: translateY(-50%); border: 0; background: none; color: var(--sn-muted); cursor: pointer; }
.sn-search-mini { position: relative; }
.sn-search-mini svg { position: absolute; left: 10px; top: 50%; transform: translateY(-50%); color: var(--sn-muted); pointer-events: none; }
.sn-search-mini input { padding-left: 30px !important; width: 240px; }

/* ---------- Forms -------------------------------------------------------- */
.sn-field { display: grid; gap: 6px; }
.sn-field--inline { grid-template-columns: auto 1fr; align-items: center; gap: 10px; }
.sn-field__label { font-size: 13px; font-weight: 600; color: var(--sn-ink); }
.sn-field__hint { font-size: 12px; color: var(--sn-muted); }
.sn-input {
  width: 100%; min-height: 44px; padding: 10px 14px; border: 1px solid var(--sn-line); border-radius: var(--sn-radius);
  background: #fff; color: var(--sn-ink); font: inherit; font-size: 14px; line-height: 1.45;
  transition: border-color var(--sn-dur), box-shadow var(--sn-dur);
}
.sn-input:hover { border-color: var(--sn-purple-9); }
.sn-input:focus { outline: none; border-color: var(--sn-accent); box-shadow: 0 0 0 3px rgba(151,79,199,.2); }
.sn-input--sm { min-height: 36px; padding: 6px 10px; font-size: 13px; }
.sn-input--xl { font-size: 15px; resize: vertical; min-height: 140px; }
textarea.sn-input { resize: vertical; }
select.sn-input { appearance: none; -webkit-appearance: none; padding-right: 36px; background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='none' stroke='%2364748b' stroke-linecap='round' d='M3 4.5l2.6 2.6c.2.2.5.2.7 0L9 4.5'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 12px center; }
.sn-input.is-invalid { border-color: var(--sn-danger); }
.sn-radio, .sn-check { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); cursor: pointer; font-size: 14px; }
.sn-radio + .sn-radio { margin-top: 8px; }
.sn-radio input, .sn-check input { margin-top: 3px; accent-color: var(--sn-accent); }
.sn-radio b { display: block; }
.sn-radio small { color: var(--sn-muted); }
.sn-radio:has(input:checked) { border-color: var(--sn-accent); background: var(--sn-purple-12); }
fieldset.sn-field { border: 0; padding: 0; margin: 0; }
legend.sn-field__label { padding: 0; margin-bottom: 6px; }
.sn-details { border: 1px solid var(--sn-line); border-radius: var(--sn-radius); padding: 10px 14px; font-size: 13px; }
.sn-details summary { cursor: pointer; font-weight: 600; }
.sn-transcript { margin: 10px 0 0; padding: 12px; background: var(--sn-gray-12); border-radius: var(--sn-radius); font-size: 12px; white-space: pre-wrap; max-height: 260px; overflow: auto; }

/* Dropzone & uploads */
.sn-dropzone { display: flex; align-items: center; justify-content: center; gap: 10px; padding: 22px; border: 1.5px dashed var(--sn-purple-9); border-radius: var(--sn-radius); background: var(--sn-purple-12); color: var(--sn-purple-3); font-size: 14px; cursor: pointer; transition: background var(--sn-dur), border-color var(--sn-dur); }
.sn-dropzone:hover, .sn-dropzone.is-over { background: var(--sn-purple-11); border-color: var(--sn-accent); }
.sn-dropzone .sn-ico { width: 18px; height: 18px; }
.sn-uploads { display: grid; gap: 6px; margin-top: 8px; }
.sn-uploads li { display: flex; align-items: center; gap: 10px; padding: 8px 12px; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); font-size: 13px; }
.sn-uploads li .sn-progress { flex: 1; }
.sn-uploads li button { margin-left: auto; }
.sn-progress { height: 6px; background: #f1f5f9; border-radius: 3px; overflow: hidden; }
.sn-progress > i { display: block; height: 100%; width: 0; background: var(--sn-brand); transition: width var(--sn-dur); }

/* Segmented control & toolbar */
.sn-toolbar { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 16px 18px; border-bottom: 1px solid var(--sn-line); flex-wrap: wrap; }
.sn-toolbar--stack { align-items: flex-start; }
.sn-toolbar__right { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sn-toolbar__right .sn-input--sm { width: auto; }
.sn-segmented { display: inline-flex; background: var(--sn-gray-12); border: 1px solid var(--sn-line); border-radius: var(--sn-radius); padding: 3px; gap: 2px; }
.sn-segmented > * { border: 0; background: none; padding: 7px 14px; font-size: 12px; font-weight: 700; letter-spacing: .03em; text-transform: uppercase; color: var(--sn-muted); border-radius: var(--sn-radius); cursor: pointer; text-decoration: none !important; transition: background var(--sn-dur), color var(--sn-dur); }
.sn-segmented > *:hover { color: var(--sn-ink); }
.sn-segmented > .is-active { background: #fff; color: var(--sn-ink); box-shadow: 0 1px 3px rgba(0,0,0,.08); }
.sn-segmented--primary > .is-active { background: var(--sn-purple-5); color: #fff; }
.sn-segmented--sub > * { text-transform: none; letter-spacing: 0; font-size: 12px; }

/* Tables (Academy Resources) */
.sn-table-wrap { overflow-x: auto; }
.sn-table { width: 100%; border-collapse: collapse; font-size: 14px; }
.sn-table th { text-align: left; padding: 12px 18px; font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--sn-muted); background: #fafafc; border-bottom: 1px solid var(--sn-line); white-space: nowrap; }
.sn-table td { padding: 14px 18px; border-bottom: 1px solid var(--sn-line); vertical-align: middle; }
.sn-table tbody tr { transition: background var(--sn-dur); }
.sn-table tbody tr:hover { background: #fbfaff; }
.sn-table tbody tr.is-clickable { cursor: pointer; }
.sn-table__actions { text-align: right; }
.sn-table td.sn-table__actions { white-space: nowrap; }
.sn-table__title { font-weight: 600; color: var(--sn-ink); display: block; }
.sn-table__sub { color: var(--sn-muted); font-size: 13px; display: block; margin-top: 2px; }
.sn-table__loading { text-align: center; color: var(--sn-muted); padding: 30px; }
.sn-table td .sn-iconbtn { width: 30px; height: 30px; font-size: 14px; margin-left: 4px; }
.sn-table td .sn-iconbtn .sn-ico { width: 14px; height: 14px; }
.sn-hide-sm {}
.sn-requests__foot { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 18px; font-size: 13px; }
.sn-pager { display: flex; gap: 6px; }
.sn-pager button { min-width: 32px; height: 32px; border: 1px solid var(--sn-line); background: #fff; border-radius: var(--sn-radius); cursor: pointer; font-size: 13px; }
.sn-pager button.is-active { background: var(--sn-brand); color: #fff; border-color: var(--sn-brand); }
.sn-pager button:disabled { opacity: .4; cursor: default; }
.sn-people li { display: flex; align-items: center; gap: 12px; padding: 8px 0; }
.sn-people .sn-avatar, .sn-avatar--initials { width: 36px; height: 36px; display: grid; place-items: center; font-size: 12px; font-weight: 700; color: #fff; background: var(--sn-brand); border-radius: 50%; }
.sn-people b { display: block; font-size: 14px; }
.sn-people small { color: var(--sn-muted); font-size: 12px; }

/* Definition lists */
.sn-dl { display: grid; grid-template-columns: max-content 1fr; gap: 8px 16px; font-size: 13px; margin: 0; }
.sn-dl dt { color: var(--sn-muted); font-weight: 500; }
.sn-dl dd { margin: 0; font-weight: 500; word-break: break-word; }
.sn-dl--loose { grid-template-columns: 1fr; gap: 4px; }
.sn-dl--loose dt { margin-top: 8px; font-size: 11px; text-transform: uppercase; letter-spacing: .05em; }

/* Breadcrumbs (theme + Zendesk helper) */
.sn-crumbs, .breadcrumbs { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; font-size: 13px; color: var(--sn-muted); margin-bottom: 10px; }
.sn-crumbs ol, .breadcrumbs { display: contents; }
.breadcrumbs li { display: inline-flex; align-items: center; }
.breadcrumbs li + li::before, .sn-crumbs--static > * + *::before { content: "/"; margin: 0 8px 0 2px; color: var(--sn-gray-10); }
.breadcrumbs a, .sn-crumbs a { color: var(--sn-muted); }
.breadcrumbs a:hover, .sn-crumbs a:hover { color: var(--sn-purple-3); }
.breadcrumbs li:last-child, .sn-crumbs--static > span { color: var(--sn-ink); font-weight: 600; }

/* Pagination helper */
.pagination { display: flex; justify-content: center; gap: 6px; padding: 18px 0 6px; }
.pagination li a, .pagination li span { display: inline-flex; min-width: 34px; height: 34px; align-items: center; justify-content: center; padding: 0 10px; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); background: #fff; color: var(--sn-ink); font-size: 13px; }
.pagination .pagination-current span { background: var(--sn-brand); color: #fff; border-color: var(--sn-brand); }
.pagination li a:hover { border-color: var(--sn-purple-9); text-decoration: none; }

/* Recent activity helper */
.recent-activity-header { font-size: 13px; font-weight: 700; color: var(--sn-muted); text-transform: uppercase; letter-spacing: .05em; margin-bottom: 8px; }
.recent-activity-item { padding: 10px 0; border-top: 1px solid var(--sn-line); font-size: 13px; }
.recent-activity-item:first-of-type { border-top: 0; }
.recent-activity-item-parent, .recent-activity-item-meta { color: var(--sn-muted); font-size: 12px; }
.recent-activity-item-link { font-weight: 600; color: var(--sn-ink); }
.recent-activity-controls, .recent-activity-item-comment { font-size: 12px; color: var(--sn-muted); }
.sn-side-card--activity .recent-activity { display: grid; }
.recent-articles li, .related-articles li { padding: 8px 0; border-top: 1px solid var(--sn-line); font-size: 14px; }
.recent-articles li:first-child, .related-articles li:first-child { border-top: 0; }

/* Subscribe / follow helper */
.dropdown-toggle, .subscribe button, .sn-article__follow button, .article-subscribe button, .section-subscribe button, button.subscribe {
  height: 38px; padding: 0 14px; border: 1px solid var(--sn-line); background: #fff; border-radius: var(--sn-radius); font-size: 13px; font-weight: 600; cursor: pointer; color: var(--sn-ink);
}
.dropdown-toggle:hover, .subscribe button:hover { border-color: var(--sn-purple-9); color: var(--sn-purple-3); }

/* Flash notifications */
.notification { padding: 12px 16px; border: 1px solid var(--sn-info-line); background: var(--sn-info-bg); border-radius: var(--sn-radius); margin: 12px 0; font-size: 14px; }
.notification-error { border-color: var(--sn-danger-line); background: var(--sn-danger-bg); color: var(--sn-danger); }
.notification-inline.notification-error { margin: 4px 0 0; padding: 6px 0; border: 0; background: none; font-size: 12px; }
.notification-success { border-color: var(--sn-success-line); background: var(--sn-success-bg); color: var(--sn-success); }

/* ---------- Article ------------------------------------------------------ */
.sn-article { padding: clamp(22px, 3vw, 40px); min-width: 0; }
.sn-article__title { font-size: clamp(26px, 3vw, 34px); font-weight: 300; line-height: 1.2; display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.sn-article__meta { display: flex; flex-wrap: wrap; align-items: center; gap: 14px; margin-top: 12px; font-size: 13px; color: var(--sn-muted); }
.sn-article__follow { margin-left: auto; }
.sn-article__body { margin-top: 26px; font-size: 16px; line-height: 1.7; color: var(--sn-text); }
.sn-article__body > * + * { margin-top: 1em; }
.sn-article__body h1, .sn-article__body h2, .sn-article__body h3, .sn-article__body h4 { margin-top: 1.8em; font-weight: 600; letter-spacing: -.01em; }
.sn-article__body h2 { font-size: 22px; } .sn-article__body h3 { font-size: 18px; }
.sn-article__body ul, .sn-article__body ol { padding-left: 1.4em; }
.sn-article__body ul { list-style: disc; } .sn-article__body ol { list-style: decimal; }
.sn-article__body li + li { margin-top: .35em; }
.sn-article__body img { border-radius: var(--sn-radius); border: 1px solid var(--sn-line); }
.sn-article__body pre { padding: 16px 18px; background: var(--sn-brand); color: #f4eefc; border-radius: var(--sn-radius); overflow: auto; font-size: 13px; line-height: 1.6; }
.sn-article__body code { font-size: .92em; background: var(--sn-purple-12); padding: .15em .4em; border-radius: 3px; color: var(--sn-purple-2); }
.sn-article__body pre code { background: none; padding: 0; color: inherit; }
.sn-article__body blockquote { margin: 1.2em 0; padding: 12px 18px; border-left: 3px solid var(--sn-accent); background: var(--sn-purple-12); color: var(--sn-purple-2); }
.sn-article__body table { width: 100%; border-collapse: collapse; font-size: 14px; }
.sn-article__body th, .sn-article__body td { border: 1px solid var(--sn-line); padding: 8px 12px; text-align: left; }
.sn-article__body th { background: var(--sn-gray-12); }
.sn-article__body a { text-decoration: underline; text-decoration-color: var(--sn-purple-9); }
.sn-article__body a:visited { color: var(--sn-link-visited); }
.sn-article__foot { margin-top: 36px; padding-top: 24px; border-top: 1px solid var(--sn-line); display: grid; gap: 22px; }
.sn-article__vote { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.sn-article__vote-q { font-weight: 600; font-size: 14px; }
.sn-article__vote-controls { display: flex; gap: 8px; }
.sn-vote { width: 40px; height: 40px; border: 1px solid var(--sn-line); background: #fff; border-radius: var(--sn-radius); cursor: pointer; display: grid; place-items: center; color: var(--sn-muted); transition: all var(--sn-dur); }
.sn-vote--sm { width: 30px; height: 30px; }
.sn-vote:hover { border-color: var(--sn-purple-9); color: var(--sn-purple-3); }
.sn-vote.is-selected { background: var(--sn-brand); border-color: var(--sn-brand); color: #fff; }
.sn-vote__label { font-size: 13px; color: var(--sn-muted); }
.sn-attachments li { display: flex; align-items: center; gap: 10px; padding: 8px 0; font-size: 14px; border-top: 1px solid var(--sn-line); }
.sn-attachments li:first-child { border-top: 0; }
.sn-attachments .sn-ico { width: 16px; height: 16px; color: var(--sn-muted); }
.sn-article-side { position: sticky; top: calc(var(--sn-topbar-h) + 12px); align-self: start; }
.sn-article-side__title { font-size: 12px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; color: var(--sn-muted); margin-bottom: 10px; }
.sn-article-side__list li { border-left: 2px solid var(--sn-line); }
.sn-article-side__list li a { display: block; padding: 7px 12px; font-size: 13px; color: var(--sn-text); }
.sn-article-side__list li a:hover { color: var(--sn-purple-3); text-decoration: none; }
.sn-article-side__list li.is-active { border-left-color: var(--sn-accent); }
.sn-article-side__list li.is-active a { color: var(--sn-brand); font-weight: 600; }
.sn-collapsible__toggle { display: none; }
.sn-article-rail { position: sticky; top: calc(var(--sn-topbar-h) + 12px); }

/* Comments */
.sn-comments { margin-top: 36px; padding-top: 28px; border-top: 1px solid var(--sn-line); }
.sn-comments__title { margin-bottom: 18px; }
.sn-comment { display: flex; gap: 14px; padding: 18px 0; border-top: 1px solid var(--sn-line); }
.sn-comment.is-pinned { background: var(--sn-purple-12); margin: 0 -16px; padding: 18px 16px; }
.sn-comment__main { flex: 1; min-width: 0; }
.sn-comment__meta { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; font-size: 13px; color: var(--sn-muted); }
.sn-comment__actions { margin-left: auto; }
.sn-comment__body { margin-top: 8px; font-size: 15px; line-height: 1.65; }
.sn-comment__vote { display: flex; align-items: center; gap: 8px; margin-top: 10px; }
.sn-comment-callout { margin: 16px 0; font-size: 14px; color: var(--sn-muted); }
.sn-comment-form { display: flex; gap: 14px; padding: 18px; }
.sn-comment-form__fields { flex: 1; display: grid; gap: 12px; }
.sn-comment-form__open { width: 100%; text-align: left; padding: 12px 14px; border: 1px solid var(--sn-line); background: #fff; border-radius: var(--sn-radius); color: var(--sn-muted); cursor: text; }
.sn-comment-form__inner { display: none; gap: 10px; }
.sn-comment-form__inner.is-open { display: grid; }
.sn-comment-form__controls { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; justify-content: flex-end; }
.sn-comment-form__submit { display: none; } .sn-comment-form__submit.is-open { display: inline-flex; }
.sn-comment-form textarea, .zd-comment-editor, .wysiwyg { width: 100%; min-height: 120px; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); padding: 12px; font: inherit; }
.upload-dropzone { border: 1.5px dashed var(--sn-purple-9); background: var(--sn-purple-12); padding: 14px; border-radius: var(--sn-radius); font-size: 13px; color: var(--sn-purple-3); text-align: center; }
.upload-dropzone.upload-dragover { background: var(--sn-purple-11); }
.upload-list li, .upload-item { font-size: 13px; padding: 6px 0; }
.token-field, .cc-field { border: 1px solid var(--sn-line); border-radius: var(--sn-radius); padding: 6px 8px; }

/* Empty states */
.sn-empty-state { padding: clamp(28px, 4vw, 48px); text-align: center; display: grid; gap: 12px; justify-items: center; }
.sn-empty-state--tall { min-height: 50vh; align-content: center; }
.sn-empty-state__actions { display: flex; gap: 10px; flex-wrap: wrap; justify-content: center; margin-top: 8px; }
.sn-search-result__path { display: flex; gap: 6px; font-size: 12px; color: var(--sn-muted); margin-top: 6px; }
.sn-search-result__path li + li::before { content: "›"; margin-right: 6px; }
.sn-filters__group + .sn-filters__group { margin-top: 14px; }
.sn-filters__group h4 { margin-bottom: 6px; }
.sn-filters__group li { display: flex; justify-content: space-between; padding: 6px 0; font-size: 14px; }
.sn-filters__group li.is-active a { color: var(--sn-brand); font-weight: 700; }

/* ---------- Get help / AI intake ---------------------------------------- */
.sn-steps { display: flex; justify-content: center; gap: 0; margin: 4px auto 26px; max-width: 640px; counter-reset: step; }
.sn-steps__item { position: relative; flex: 1; display: flex; flex-direction: column; align-items: center; gap: 8px; font-size: 12px; font-weight: 600; color: var(--sn-muted); text-transform: uppercase; letter-spacing: .05em; }
.sn-steps__item span { width: 30px; height: 30px; border-radius: 50%; border: 2px solid var(--sn-line); background: #fff; display: grid; place-items: center; font-size: 12px; color: var(--sn-muted); transition: all var(--sn-dur-slow) var(--sn-ease); z-index: 1; }
.sn-steps__item::before { content: ""; position: absolute; left: -50%; right: 50%; top: 14px; height: 2px; background: var(--sn-line); }
.sn-steps__item:first-child::before { display: none; }
.sn-steps__item.is-active span { border-color: var(--sn-accent); color: var(--sn-accent); box-shadow: 0 0 0 4px rgba(151,79,199,.18); }
.sn-steps__item.is-active { color: var(--sn-ink); }
.sn-steps__item.is-done span { background: var(--sn-brand); border-color: var(--sn-brand); color: #fff; }
.sn-steps__item.is-done::before, .sn-steps__item.is-active::before { background: var(--sn-brand); }

.sn-intake { position: relative; max-width: 1040px; margin: 0 auto; }
.sn-intake__step { animation: sn-step-in var(--sn-dur-slow) var(--sn-ease) both; }
.sn-intake__step.is-leaving { animation: sn-step-out var(--sn-dur) var(--sn-ease) both; }
@keyframes sn-step-in { from { opacity: 0; transform: translateX(24px); } to { opacity: 1; transform: none; } }
@keyframes sn-step-out { from { opacity: 1; transform: none; } to { opacity: 0; transform: translateX(-24px); } }
.sn-intake__card { padding: clamp(22px, 3vw, 36px); display: grid; gap: 20px; max-width: 820px; margin: 0 auto; }
.sn-intake__hints { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.sn-intake__actions { display: flex; align-items: center; justify-content: space-between; gap: 14px; flex-wrap: wrap; padding-top: 6px; }
.sn-intake__privacy { font-size: 12px; max-width: 460px; }
.sn-request-form__head h2 { font-size: 22px; font-weight: 300; }
.sn-request-form__row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }

/* Agent panel */
.sn-agent { display: grid; grid-template-rows: auto 1fr auto auto; min-height: 420px; }
.sn-agent__head { display: flex; align-items: center; gap: 12px; padding: 16px 20px; border-bottom: 1px solid var(--sn-line); }
.sn-agent__head b { display: block; font-size: 14px; }
.sn-agent__status { font-size: 12px; color: var(--sn-muted); }
.sn-agent__avatar { width: 40px; height: 40px; border-radius: 50%; display: grid; place-items: center; color: #fff; background: linear-gradient(135deg, var(--sn-purple-5), var(--sn-magenta)); box-shadow: 0 6px 16px rgba(162,41,125,.3); }
.sn-agent__avatar .sn-ico { width: 18px; height: 18px; }
.sn-agent__thread { padding: 20px; display: grid; gap: 14px; align-content: start; }
.sn-agent__msg { max-width: 92%; padding: 14px 16px; border-radius: var(--sn-radius-lg); font-size: 15px; line-height: 1.6; animation: sn-fade-up var(--sn-dur-slow) var(--sn-ease) both; }
.sn-agent__msg--user { justify-self: end; background: var(--sn-brand); color: #fff; white-space: pre-wrap; }
.sn-agent__msg--bot { justify-self: start; background: var(--sn-purple-12); border: 1px solid var(--sn-purple-11); color: var(--sn-ink); }
.sn-agent__msg--bot > * + * { margin-top: .7em; }
.sn-agent__msg--bot ol, .sn-agent__msg--bot ul { padding-left: 1.3em; list-style: revert; }
.sn-agent__msg--bot code { background: #fff; padding: .1em .35em; border-radius: 3px; font-size: .9em; }
.sn-agent__msg--bot pre { background: var(--sn-brand); color: #f4eefc; padding: 12px; border-radius: var(--sn-radius); overflow: auto; font-size: 13px; }
.sn-agent__msg--bot a { text-decoration: underline; }
.sn-agent__msg.is-thinking { padding: 16px 18px; }
.sn-agent__sources { padding: 0 20px 16px; }
.sn-agent__sources h4 { margin-bottom: 6px; }
.sn-agent__sources li { font-size: 13px; padding: 5px 0; display: flex; gap: 8px; align-items: center; }
.sn-agent__sources li .sn-badge { font-size: 9px; }
.sn-agent__followup { display: flex; gap: 10px; padding: 14px 20px; border-top: 1px solid var(--sn-line); }
.sn-agent__followup .sn-input { min-height: 40px; }
.sn-dots { display: inline-flex; gap: 5px; align-items: center; }
.sn-dots i { width: 7px; height: 7px; border-radius: 50%; background: var(--sn-purple-8); animation: sn-bounce 1.2s infinite ease-in-out; }
.sn-dots i:nth-child(2) { animation-delay: .15s; } .sn-dots i:nth-child(3) { animation-delay: .3s; }
@keyframes sn-bounce { 0%, 80%, 100% { transform: translateY(0); opacity: .5; } 40% { transform: translateY(-5px); opacity: 1; } }
.sn-intake__side { display: grid; gap: 16px; position: sticky; top: calc(var(--sn-topbar-h) + 12px); }
.sn-resolve h3 { font-size: 15px; }
.sn-resolve__actions { display: grid; gap: 8px; }
.sn-resolve__actions .sn-linklike { justify-self: center; margin-top: 6px; font-size: 13px; }
.sn-done { text-align: center; justify-items: center; }
.sn-done__icon { width: 64px; height: 64px; border-radius: 50%; display: grid; place-items: center; background: var(--sn-success-bg); color: var(--sn-success); border: 1px solid var(--sn-success-line); animation: sn-pop var(--sn-dur-slow) var(--sn-ease); }
.sn-done__icon .sn-ico { width: 28px; height: 28px; }

/* ---------- Requests / thread ------------------------------------------- */
.sn-thread { display: grid; gap: 16px; }
.sn-thread__item { display: flex; gap: 14px; }
.sn-thread__item.is-agent { flex-direction: row-reverse; }
.sn-thread__avatar { position: relative; flex: 0 0 40px; }
.sn-thread__agent-dot { position: absolute; right: -2px; bottom: -2px; width: 12px; height: 12px; border-radius: 50%; background: var(--sn-accent); border: 2px solid #fff; }
.sn-thread__bubble { flex: 1; padding: 16px 18px; min-width: 0; }
.sn-thread__item.is-agent .sn-thread__bubble { background: #fbfaff; border-color: var(--sn-purple-11); }
.sn-thread__meta { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; font-size: 13px; color: var(--sn-muted); margin-bottom: 8px; }
.sn-thread__meta b a { color: var(--sn-ink); }
.sn-thread__body { font-size: 15px; line-height: 1.65; }
.sn-thread__body > * + * { margin-top: .7em; }
.sn-thread__body pre { background: var(--sn-brand); color: #f4eefc; padding: 12px; border-radius: var(--sn-radius); overflow: auto; font-size: 13px; }
.sn-details-card__rating { margin-top: 12px; font-size: 13px; display: flex; gap: 8px; flex-wrap: wrap; }
.sn-org-form { display: contents; }
.sn-side-card--agentic code { background: var(--sn-gray-12); padding: .1em .4em; border-radius: 3px; }
.request-satisfaction, .satisfaction-rating { padding: 14px 18px; background: var(--sn-purple-12); border: 1px solid var(--sn-purple-11); border-radius: var(--sn-radius); font-size: 14px; }

/* ---------- Custom pages: assets ---------------------------------------- */
.sn-asset-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; padding: 18px; }
.sn-asset-card { display: grid; grid-template-rows: 140px auto; background: #fff; border: 1px solid var(--sn-line); border-radius: var(--sn-radius); overflow: hidden; color: var(--sn-ink); text-decoration: none !important; transition: transform var(--sn-dur) var(--sn-ease), box-shadow var(--sn-dur), border-color var(--sn-dur); }
.sn-asset-card:hover { transform: translateY(-2px); box-shadow: var(--sn-card-shadow-hover); border-color: var(--sn-purple-9); }
.sn-asset-card__visual { background: linear-gradient(135deg, var(--sn-brand) 0%, var(--sn-purple-3) 100%); display: grid; place-items: center; padding: 16px; position: relative; }
.sn-asset-card__visual svg { max-height: 108px; width: auto; filter: drop-shadow(0 6px 14px rgba(0,0,0,.35)); }
.sn-asset-card__visual .sn-badge { position: absolute; top: 10px; right: 10px; }
.sn-asset-card__body { padding: 14px 16px 16px; display: grid; gap: 6px; }
.sn-asset-card__title { font-weight: 700; font-size: 15px; }
.sn-asset-card__sub { color: var(--sn-muted); font-size: 13px; }
.sn-asset-card__meta { display: flex; justify-content: space-between; gap: 8px; font-size: 12px; color: var(--sn-muted); margin-top: 6px; }
.sn-asset-visual { padding: 0; overflow: hidden; }
.sn-asset-visual__stage { min-height: 320px; display: grid; place-items: center; padding: 28px; background: radial-gradient(120% 120% at 80% 0%, var(--sn-purple-3), var(--sn-brand) 55%, var(--sn-brand-deep)); }
.sn-asset-visual__stage svg { max-height: 420px; width: auto; max-width: 100%; filter: drop-shadow(0 16px 40px rgba(0,0,0,.45)); animation: sn-fade-up var(--sn-dur-slow) var(--sn-ease) both; }
.sn-asset-visual__stage .sn-empty { color: rgba(255,255,255,.7); }
.sn-asset-visual__legend { display: flex; flex-wrap: wrap; gap: 8px 18px; padding: 12px 18px; border-top: 1px solid var(--sn-line); font-size: 12px; color: var(--sn-muted); }
.sn-asset-visual__legend i { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 6px; vertical-align: -1px; }
.sn-license-key { font-family: ui-monospace, Menlo, monospace; font-size: 12px; background: var(--sn-gray-12); padding: 2px 6px; border-radius: 3px; }

/* ---------- Custom pages: collateral / users ---------------------------- */
.sn-table--collateral td:first-child { min-width: 320px; }
.sn-preview { display: grid; place-items: center; min-height: 320px; }
.sn-preview iframe, .sn-preview img { width: 100%; height: 100%; min-height: 60vh; border: 0; }
.sn-preview__fallback { text-align: center; display: grid; gap: 10px; justify-items: center; color: var(--sn-muted); }

/* Drawer */
.sn-drawer { position: fixed; inset: 0; z-index: 60; }
.sn-drawer__backdrop { position: absolute; inset: 0; background: rgba(37,14,54,.5); backdrop-filter: blur(2px); animation: sn-fade var(--sn-dur) both; }
.sn-drawer__panel { position: absolute; top: 0; right: 0; bottom: 0; width: min(480px, 100%); background: #fff; display: flex; flex-direction: column; box-shadow: -20px 0 60px rgba(0,0,0,.25); animation: sn-slide-in var(--sn-dur-slow) var(--sn-ease) both; }
.sn-drawer--wide .sn-drawer__panel { width: min(860px, 100%); }
@keyframes sn-slide-in { from { transform: translateX(40px); opacity: 0; } to { transform: none; opacity: 1; } }
@keyframes sn-fade { from { opacity: 0; } to { opacity: 1; } }
.sn-drawer__head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; padding: 22px 24px 16px; border-bottom: 1px solid var(--sn-line); }
.sn-drawer__head h2 { font-size: 20px; font-weight: 400; }
.sn-drawer__body { flex: 1; overflow: auto; padding: 22px 24px; display: grid; gap: 16px; align-content: start; }
.sn-drawer__foot { display: flex; justify-content: flex-end; align-items: center; gap: 10px; padding: 16px 24px; border-top: 1px solid var(--sn-line); }

/* ---------- Command palette --------------------------------------------- */
.sn-palette { position: fixed; inset: 0; z-index: 80; display: grid; place-items: start center; padding-top: 12vh; }
.sn-palette__backdrop { position: absolute; inset: 0; background: rgba(37,14,54,.55); backdrop-filter: blur(4px); animation: sn-fade var(--sn-dur) both; }
.sn-palette__panel { position: relative; width: min(680px, calc(100% - 32px)); background: #fff; border-radius: var(--sn-radius-lg); box-shadow: 0 30px 80px rgba(0,0,0,.4); overflow: hidden; animation: sn-pop var(--sn-dur-slow) var(--sn-ease) both; }
.sn-palette__input-row { display: flex; align-items: center; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--sn-line); color: var(--sn-muted); }
.sn-palette__input { flex: 1; border: 0; font: inherit; font-size: 17px; outline: none; color: var(--sn-ink); background: none; }
.sn-palette__results { max-height: 52vh; overflow: auto; padding: 8px; }
.sn-palette__group { padding: 10px 12px 4px; font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--sn-muted); }
.sn-palette__item { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border-radius: var(--sn-radius); cursor: pointer; color: var(--sn-ink); text-decoration: none !important; }
.sn-palette__item .sn-ico { width: 16px; height: 16px; color: var(--sn-muted); flex: 0 0 16px; }
.sn-palette__item b { font-weight: 600; font-size: 14px; display: block; }
.sn-palette__item small { color: var(--sn-muted); font-size: 12px; display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 520px; }
.sn-palette__item .sn-ext { margin-left: auto; }
.sn-palette__item.is-active, .sn-palette__item:hover { background: var(--sn-purple-12); }
.sn-palette__item.is-active b { color: var(--sn-purple-3); }
.sn-palette__empty { padding: 26px; text-align: center; color: var(--sn-muted); font-size: 14px; }
.sn-palette__foot { display: flex; gap: 18px; padding: 10px 18px; border-top: 1px solid var(--sn-line); font-size: 12px; color: var(--sn-muted); background: #fafafc; }
.sn-palette__foot kbd { margin-right: 4px; }

/* ---------- Icons -------------------------------------------------------- */
.sn-ico { display: inline-block; width: 18px; height: 18px; vertical-align: middle; line-height: 0; }
.sn-ico svg { width: 100%; height: 100%; display: block; }

/* Toast */
.sn-toast { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%) translateY(20px); z-index: 90; padding: 12px 18px; background: var(--sn-brand); color: #fff; border-radius: var(--sn-radius); box-shadow: 0 10px 30px rgba(0,0,0,.3); font-size: 14px; opacity: 0; transition: all var(--sn-dur-slow) var(--sn-ease); pointer-events: none; }
.sn-toast.is-visible { opacity: 1; transform: translateX(-50%); }

/* ---------- Motion preferences ------------------------------------------ */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}

/* ---------- Responsive --------------------------------------------------- */
@media (max-width: 1200px) {
  .sn-grid--article { grid-template-columns: minmax(0, 1fr) 280px; }
  .sn-article-side { display: none; }
}
@media (max-width: 1024px) {
  .sn-grid--home, .sn-grid--sidebar, .sn-grid--article, .sn-grid--intake, .sn-grid--asset { grid-template-columns: 1fr; }
  .sn-grid__side--first { order: 0; }
  .sn-article-rail, .sn-intake__side { position: static; }
  .sn-kbd-trigger { min-width: 0; }
  .sn-kbd-trigger span { display: none; }
  .sn-stats--4 { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 860px) {
  .sn-sidebar { transform: translateX(-100%); width: var(--sn-sidebar-w); box-shadow: none; }
  .sn-shell.is-mobile-open .sn-sidebar { transform: none; box-shadow: 0 10px 40px rgba(0,0,0,.4); }
  .sn-shell.is-collapsed .sn-sidebar { width: var(--sn-sidebar-w); }
  .sn-shell.is-collapsed .sn-logo__wordmark, .sn-shell.is-collapsed .sn-logo__product, .sn-shell.is-collapsed .sn-sidebar__group-title span, .sn-shell.is-collapsed .sn-sidebar__item span, .sn-shell.is-collapsed .sn-sidebar__copy { opacity: 1; position: static; pointer-events: auto; }
  .sn-shell.is-collapsed .sn-logo::after { display: none; }
  .sn-shell.is-collapsed .sn-sidebar__item { padding: 9px 12px 9px 22px; justify-content: flex-start; }
  .sn-sidebar__toggle { display: none; }
  .sn-main, .sn-shell.is-collapsed .sn-main { margin-left: 0; }
  .sn-burger { display: inline-flex; }
  .sn-topbar__title { display: none; }
  .sn-grid--2 { grid-template-columns: 1fr; }
  .sn-hide-sm { display: none !important; }
  .sn-intake__hints, .sn-request-form__row { grid-template-columns: 1fr; }
  .sn-page__search { min-width: 0; width: 100%; }
  .sn-search-mini input { width: 100%; }
  .sn-collapsible__toggle { display: flex; width: 100%; justify-content: space-between; align-items: center; padding: 12px 14px; border: 1px solid var(--sn-line); background: #fff; border-radius: var(--sn-radius); font-weight: 600; }
  .sn-collapsible__body { display: none; padding-top: 10px; }
  .sn-collapsible.is-open .sn-collapsible__body { display: block; }
  .sn-thread__item.is-agent { flex-direction: row; }
  .sn-footer { justify-content: center; text-align: center; }
  .sn-steps__item { font-size: 10px; }
}
@media (max-width: 560px) {
  .sn-topbar .sn-btn--primary span { display: none; }
  .sn-content { padding-left: 16px; padding-right: 16px; }
  .sn-topbar { padding: 0 16px; }
  .sn-hero__inner { padding: 30px 20px; }
  .sn-stats--4, .sn-stats--2 { grid-template-columns: 1fr 1fr; }
}
@media print {
  .sn-sidebar, .sn-topbar, .sn-footer, .sn-palette, .sn-drawer { display: none !important; }
  .sn-main { margin: 0 !important; }
  .sn-card { box-shadow: none; }
}